Returns
CHRISTMAS RETURNS PERIOD
Orders placed between Monday 18th November 2024 until 29th December 2024 can be returned up to and including Monday 14th January 2025
Standard returns
We happily accept returns on all orders within 14 working days of delivery for sale and non-sale items, as long as items are unworn and in original condition with tags and packaging. You may request either an exchange or a refund on your returned items.
UK Returns
We now offer free returns & exchanges for UK customers. To return an order, simply:
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Complete the returns form provided, explaining the reason why you want to send your item(s) back.
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If you did not receive a returns form with your order or have lost your returns form, please email customercare@nicolefarhi.com and a form will be emailed to you).
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Enclose the returns form with the items you wish to return.
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Use the free-post label from the returns form to return your item(s) via Royal Mail (Please keep proof of postage.)
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You will be notified by email once your return has been received and processed.
Customers are welcome to send their item(s) back using a different postal service. However, we do request that you send your item(s) back to us by registered post and keep your proof of postage for reference. The goods are the customer’s responsibility until they are received back to us. We are unable to take any responsibility for goods that are lost or damaged in the post.
International Returns
Please return any unwanted goods to us within 14 working days of receiving your order. We request that you send your item(s) back to us by registered post and keep your proof of postage for reference. The goods are the customer’s responsibility until they are received back to us. We are unable to take any responsibility for goods that are lost or damaged in the post. We are unable to pay for any customs or postal charges for returns.
For International exchanges customers need to create a new order for the replacement and return the exchanged item(s) at the customers cost. Please notify our customer service team on customercare@nicolefarhi.com that you will be exchanging your original order and they will refund the garment upon arrival.
All returns are to be sent back to the following address:
