Delivery
|
Method |
Cost |
Details |
|
DPD UK Standard Delivery |
£4.95 |
Delivered within 2-5 working days. Applies on orders under £250. |
|
DPD Free UK next working day delivery
|
FREE*
|
Valid on orders over £250. Excludes weekends and bank holidays. Order before 14:30 to receive next working day delivery. Not applicable in sale periods. |
|
DPD Rest of the World* |
£15 |
2 - 10 working days (minimum £150 order value required) |
All deliveries are subject to stock availability. After dispatch, DPD will contact you to arrange a suitable delivery window. Full tracking information is available, and a signature is required on delivery.
Please note: If you are not at your chosen address when DPD attempts to deliver your parcel, and no alternative instructions are placed through its website or app (e.g. a named safe place), it will try a neighbour or leave your package at your nearest DPD Pickup parcelshop. If you do not receive a calling card, please consult the DPD app, your emails, or text messages for the location of your parcel.
For international delivery, please be aware that shipping costs do not include the relevant country’s import tax and duties. Therefore, you may be liable to pay an additional charge once you have received your parcel. Please note, international deliveries returned to us by DPD due to nonpayment of customs fees and duty charges, we are unable to offer a refund of the shipping cost paid on the order.
*Since the United Kingdom officially left the European Union on January 1st, 2021, customers in EU countries are liable to pay additional charges. These include:
-
An admin fee, charged by local customs. For more information, please visit your local custom's website.
-
Import VAT on orders over the value of £22.00; and
-
Import duty and import tax on orders over the value of £150.00.
COVID-19
DPD will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. DPD will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.
With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.
This now forms our proof of delivery process for all deliveries until further notice.
Please view the short video below of how the DPD delivery service works, ensuring you get the best experience possible.
We aim to offer the highest level of service and therefore will always endeavour to get your order to you as quickly as possible. If the item(s) need to be sourced from our retail stores, this may take longer, in which case you will be notified. During busy sale periods, dispatching orders may take slightly longer due to anticipated higher demand.
