Title | Fahri

Delivery Options


UK Standard Delivery:

 FREE

2-7 working days

 

Rest of the World 

 £15

2-10 working days

 


We now offer FREE DELIVERY* on all UK orders


*Please note deliveries are only made on weekdays. Order must be placed before 3pm. Orders placed on Friday, will arrive Monday. 


We aim to offer the highest level of service and therefore will always endeavour to get your order to you as quickly as possible. If the item(s) need to be sourced from our retail stores, this may take longer, in which case you will be notified. During busy sale periods, dispatching orders may take slightly longer due to anticipated higher demand.  Please note that payment is only taken at the point of dispatch.


Delivery will be made between Monday -Friday from 8.30am to 6pm. Please note that we deliver via DHL, who will require a signature on arrival.


Returns


We happily accept returns on all orders within 14 days of delivery for sale items, and 14 days of delivery for non-sale items, as long as items are unworn and in original condition and packaging.  You may request either an exchange or a refund on your returned items.

 

UK Returns

We now offer free returns for UK customers.To return an order, simply:


·    Complete the returns form provided, explaining the reason why you want to send your item(s) back.

·    If you did not receive a returns form with your order or have lost your returns form, please email customercare@nicolefarhi.com and a form will be emailed to you).

·    Enclose the returns form with the items you wish to return.

·    Book a collection with DHL by calling 0844 248 0844.

·    You will need to leave your parcel open so that the DHL courier can check the item(s) being sent.

·    You will be notified by email once your return has been received and processed.


Customers are welcome to send their item(s) back using a different postal service to DHL. However, we do request that you send your item(s) back to us by registered post and keep your proof of postage for reference. The goods are the customer’s responsibility until they are received back to us. We are unable to take any responsibility for goods that are lost or damaged in the post.


International Returns

Please return any unwanted goods to us within 14 days of receiving your order.  We request that you send your item(s) back to us by registered post and keep your proof of postage for reference. The goods are the customer’s responsibility until they are received back to us. We are unable to take any responsibility for goods that are lost or damaged in the post. We are unable to pay for any customs or postal charges for returns.

 

All returns are to be sent back to the following address:

 

Nicole Farhi Website Returns

2 Star Road 

Leicester 

LE4 9JD

 

Christmas Returns Policy


Any items purchased between Monday 2nd December 2013 and Tuesday 24th December 2013 can be exchanged or returned for a full refund until Saturday 11th January 2014.


FAQ’s


Can I track my order?

Once your order has been dispatched you will receive an email containing a shipment number which can be used to track the progress of the delivery of your order at www.dhl.com or you can contact DHL on 0844 248 0844.


Can I specify a delivery time?

Unfortunately, we cannot arrange a specific time slot for your delivery. However, if you miss the delivery, DHL will leave a calling card to confirm they attempted to deliver. You can then contact them directly to arrange a specific time slot for re-delivery.


Can you deliver to my work address?

Yes, however you must be confident that someone will be there to sign for your order for you as the courier is likely to deliver to reception.


Can I change my delivery address once the order has been made?

If the order has not yet been shipped,you will be able to change the delivery address by calling us on +44(0) 207 8748736. If you have already received an email stating that your order has been dispatched, then unfortunately we will be unable to change the place of delivery.


How do I amend my order?

Unfortunately this is not possible; we would need to cancel your order so that you could place a new one. This is only possible if your order has not been shipped.


Can I cancel my order?

This may be possible if we have not shipped your order. Please call or email us +44 (0) 207 874 8736 or customercare@nicolefarhi.com


Can I return an online order to a Nicole Farhi Store?

All online orders must be returned through our online store. Stores cannot accept any returns or exchanges for orders placed online.


Can I redeem a gift voucher online?

Unfortunately we are unable to offer this facility online.